Cookie Policy

Introduction

This Cookie Policy explains how Aspire Clinic London Ltd ('Aspire Clinic', 'we', 'our', or 'us') uses cookies and similar tracking technologies on our website, www.theaspireclinic.com (the 'Website').

We are committed to being transparent about how we collect information about you. This policy explains what cookies are, which ones we use, why we use them, and how you can manage your preferences.

This Cookie Policy should be read alongside our Privacy Policy and our Terms of Service. By continuing to use our Website with cookies enabled, you consent to our use of cookies as described in this policy, except for strictly necessary cookies which do not require your consent.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR), which govern the use of cookies in the United Kingdom.

What Are Cookies?

Cookies are small text files that are placed on your device — such as your computer, smartphone, or tablet — when you visit a website. They are widely used to make websites work more effectively, to provide a better browsing experience, and to give website owners information about how their site is being used.

Cookies cannot access or read any information stored on your device beyond what has been placed there by the website itself. They are not viruses and cannot execute programs.

In addition to cookies, we may also use similar technologies such as:

  • Web beacons (also called pixel tags) — tiny invisible images embedded in web pages or emails that help track whether a page or email has been viewed.
  • Local storage — similar to cookies but with greater storage capacity, used to retain information locally on your device.
  • Session storage — temporary storage that is cleared when your browser session ends.

Types of Cookies We Use

We categorise the cookies we use as follows:

Strictly Necessary Cookies

These cookies are essential for the Website to function and cannot be switched off. They are usually set in response to your actions, such as filling in a form, setting your privacy preferences, or completing a booking. You can configure your browser to block these cookies, but some parts of the Website may then not work as intended.

These cookies do not store any personally identifiable information. They do not require your consent under PECR.

Functional Cookies

Functional cookies allow the Website to remember choices you make and provide enhanced, more personalised features. For example, they may remember your preferred language, your location, or accessibility settings you have applied.

These cookies collect information that is anonymised and cannot be used to identify you. If you do not allow these cookies, some of these features may not work properly.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our Website — for example, which pages are visited most often, how long visitors spend on particular pages, and whether visitors encounter any errors. This information helps us improve the Website and your experience on it.

The data collected by analytics cookies is aggregated and anonymised where possible. We use this information only to improve Website performance and user experience.

Marketing and Targeting Cookies

Marketing cookies may be set through our Website by our advertising partners. They can be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.

If you do not allow these cookies, you will experience less targeted advertising. You may still see advertisements but they will be less relevant to your interests.

Cookies Used on the Aspire Clinic Website

The table below sets out the specific cookies currently used on our Website. Please note that this list is subject to change as we update and improve the Website.

Strictly Necessary Cookies

  • __session / session_id — Purpose: Maintains your session while browsing the Website (e.g., retaining form progress). Duration: Session (deleted when browser closes). Provider: Aspire Clinic.
  • XSRF-TOKEN / csrf_token — Purpose: Security cookie that helps prevent cross-site request forgery attacks. Duration: Session. Provider: Aspire Clinic.
  • cookie_consent — Purpose: Stores your cookie consent preferences so we do not ask again on repeat visits. Duration: 12 months. Provider: Aspire Clinic.

Functional Cookies

  • lang — Purpose: Remembers your preferred language setting. Duration: 12 months. Provider: Aspire Clinic.
  • accessibility_preferences — Purpose: Stores any accessibility settings you have applied (e.g., font size, contrast). Duration: 12 months. Provider: Aspire Clinic.

Analytics Cookies

  • _ga — Purpose: Google Analytics — registers a unique ID to generate statistical data on how you use the Website. Duration: 2 years. Provider: Google LLC.
  • _ga_[ID] — Purpose: Google Analytics — used to persist session state. Duration: 2 years. Provider: Google LLC.
  • _gid — Purpose: Google Analytics — registers a unique ID used to generate statistical data. Duration: 24 hours. Provider: Google LLC.
  • _gat / _gat_UA-[ID] — Purpose: Google Analytics — used to throttle request rate. Duration: 1 minute. Provider: Google LLC.

Marketing Cookies

  • _fbp — Purpose: Facebook/Meta Pixel — used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Duration: 3 months. Provider: Meta Platforms, Inc.
  • _gcl_au — Purpose: Google Ads — used by Google AdSense to experiment with advertisement efficiency across websites using their services. Duration: 3 months. Provider: Google LLC.
  • IDE — Purpose: Google DoubleClick — used to register and report actions on the website to measure campaign effectiveness. Duration: 13 months. Provider: Google LLC.

Third-Party Cookies

Some cookies on our Website are set by third-party services. Aspire Clinic does not control these cookies or the data practices of these third parties. We recommend reviewing the privacy and cookie policies of any third-party service whose cookies appear on our Website.

Third-party service providers whose cookies may be present on our Website include:

We review our third-party relationships regularly and keep this list updated. Where a third-party provider processes your personal data, we ensure that appropriate data processing agreements are in place.

Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our Website, you will be presented with a cookie consent banner. From there, you can choose to accept all cookies, reject non-essential cookies, or manage your preferences by category. You can change or withdraw your consent at any time by clicking the 'Cookie Settings' link in the footer of our Website.

Browser Settings

You can also manage cookies directly through your browser settings. Most browsers allow you to:

  • View and delete cookies that have been set.
  • Block third-party cookies.
  • Block all cookies (note: this may affect Website functionality).
  • Set your browser to notify you when a cookie is being set.

Please note that if you clear your cookies, your preferences — including your cookie consent choice — will be reset and you will be asked again on your next visit.

Browser-Specific Cookie Management

For guidance on managing cookies in the most commonly used browsers, please follow the links below:

For information about managing cookies across a wider range of browsers, or to opt out of interest-based advertising, you may also visit:

  • Your Online Choices (EU advertising opt-out): www.youronlinechoices.eu
  • All About Cookies: www.allaboutcookies.org

Impact of Disabling Cookies

You are not required to accept cookies to visit our Website. However, disabling or blocking certain categories of cookies may affect your experience:

  • Strictly necessary cookies: If blocked, certain core features — such as contact forms, appointment booking, and secure pages — may not function.
  • Functional cookies: If blocked, personalisation features such as language preferences will not be retained between visits.
  • Analytics cookies: If blocked, we will be unable to collect data about how our Website is used. This does not affect your browsing experience but does limit our ability to improve the Website.
  • Marketing cookies: If blocked, you will still see advertisements elsewhere online, but they may be less relevant to your interests.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or improvements to our Website. When we do, we will update the 'Last reviewed' date at the top of this document.

Where changes are material, we will display a prominent notice on the Website or, where appropriate, notify you directly. We encourage you to review this policy periodically to remain informed about how we use cookies.

Regulatory Compliance

Our use of cookies is governed by:

  • The Privacy and Electronic Communications Regulations 2003 (PECR), which require us to obtain your consent before placing non-essential cookies on your device.
  • The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which apply where cookies involve the processing of personal data.

We have conducted a legitimate interests assessment for all analytics cookies and ensure that consent is valid — specific, informed, freely given, and capable of being withdrawn — before any non-essential cookies are placed.

If you have concerns about our use of cookies or wish to exercise your data protection rights, you have the right to contact the Information Commissioner's Office (ICO):

Website: www.ico.org.uk | Helpline: 0303 123 1113

Contact Us

If you have any questions about this Cookie Policy, or if you wish to withdraw your consent to any cookies, please contact our Data Protection team:

Aspire Clinic London Ltd

Data Protection Officer

29–35 Mortimer Street, London W1T 3JG

Email: info@theaspireclinic.com

Telephone: 020 8081 9958